FOR MOBILE APP USERS
The user agrees to use the JHC Laundry App in a fair and proper manner. Anyone abusing the notification alerts will have their access suspended without notice.
Copyright and trademarks
The JHC Laundry app is protected by European and foreign copyright, trademark, and/or patent laws. The user of this site may not copy, download, distribute, reproduce, license, modify or alter, post or frame-in the JHC Laundry app including any text, graphics, video, audio, software code, user interface design or logos or any other proprietary information such as text, page layout and design, images or form. The JHC Laundry app is exclusively for the user's personal, non-commercial use and the site may not be used in any other manner whatsoever. Neither this site or any portion of this site may be commercially exploited without the express written permission of JHC Laundry.
The JHCLaundryops.com is a trademark/service mark of JHC and a registered trademark of JHC. Any other trademarks or service marks or logos are the property of their respective owners.
Web Site Content
The information presented on this app is for information purposes only. Although the information is believed to be reliable, JHC warranty its accuracy or reliability. The accuracy, timeliness or completeness of the information presented on this web site cannot be guaranteed. JHC shall have no responsibility for any damages arising from the use of this site including but not limited to direct, indirect, consequential, special, punitive or other damages incurred by reliance on the information presented, or for the accuracy, timeliness or completeness of the information. No warranty is extended for any delays or errors in the delivery or transmission of the information or services.
No liability for viruses, worms etc
JHC shall not be liable for any harm caused by transmission of any computer virus, worm or any other computer code that might be used to access, modify, delete, damage, corrupt, disrupt, or in any way impede, hinder, or disable in any manner the operation of user's software, hardware, data, or property. JHC does not warrant that this app, servers, servers of any third-party providers, or e-mails are free of viruses or other harmful components.
JHC shall not have any responsibility for any damages arising from the use of this site including but not limited to direct, indirect, consequential, special, punitive or other damages incurred
Limits of liability and disclaimer of warranties
This site is provided "AS IS" and on an "AS AVAILABLE" basis. The User expressly agrees that the use of this app is at the User's sole risk. NO WARRANTIES OR REPRESENTATIONS OF ANY KIND, EXPRESS OR IMPLIED, ARE MADE REGARDING THE OPERATION OF THIS APP OR ITS CONTENT OR INFORMATION. TO THE FULLEST PERMISSIBLE EXTENT UNDER APPLICABLE LAW, JHC DISCLAIM ALL EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO WARRANTIES OF FITNESS AND MERCHANTABILITY.
Disputes and Applicable Law, Site Policy Modification
Links to other sites
Links to non-SIA Wash Pal Websites are provided solely as pointers to information on topics that may be useful to users of the JHC Laundry app, and SIA Wash Pal has no control over the content on such non-SIA Wash Pal Websites. If you choose to link to a Web site not controlled by SIA Wash Pal, SIA Wash Pal makes no warranties, either express or implied, concerning the content of such site, including the accuracy, completeness, reliability, or suitability thereof for any particular purpose, nor does SIA Wash Pal warrant that such site or content is free from any claims of copyright, trademark, or other infringement of the rights of third parties or that such site or content is devoid of viruses or other contamination. SIA Wash Pal does not guarantee the authenticity of documents on the Internet. Links to non-SIA Wash Pal sites do not imply any endorsement of or responsibility for the opinions, ideas, products, information, or services offered at such sites, or any representation regarding the content at such sites.
Delivered products or services
JHC Laundry app Offers self-service laundry washing and drying.
The process of the service delivery to the customer
JHC Laundry app customer is following these steps:
1st They select an Available machine;
2nd They select a program.
3rd They make the payment.
4th After the payment has been made a machine is "Ready to start".
5th When a customer has loaded the laundry into the machine, added the detergents and closed the doors, they push the "Start" button and service begins.
Payment process (Payment terms)
All payments are made via the JHC Laundry app by any device that can handle this process (Apple and Android smartphones).
Usually a customer is making the payment at the laundry room, when they are ready to do the laundry.
For payment customer must have a VISA, Mastercard or American Express debit/credit card that is registered for internet payments.
To receive a refund of credit on your JHC Laundry app account, please send a copy of the original receipt (which must include the Receipt ID or Transaction ID) from your bank account or PayPal and a Screenshot of your JHClaundry account to:
No refund will be given on balances of less than £1.00Refunds will be made using the payment method used for purchase. Refunds will not be processed for any free credit.
Customer service terms
All the required information is provided on the JHC Laundry app. For any additional information customers can contact us via the “Report a Fault” feature within the app. As well there is additional contact information on the JHC website to report for any problems.
If a customer has any problems with a provided service, the service has not been provided after payment or if there are any other problems, JHC Laundry team can look for the best solution on that moment. Either payment can be refunded or a machine can be started remotely.
The right to refuse the purchase/sales agreement, procedures for the return and replacement of goods
A customer has the right to complain about the service to us at any time. If a customer has a demand to refund the money for the service our team will process the provided information within 3-4 working days. The order of the service can be cancelled only before machine has been started. It cannot be stopped in the middle of washing process. Machine doors are blocked until the process is finished.
Customer and Payment Data security process.
To provide an encoded data channel in the Internet we are using SSL (Secure Sockets Layer) protocol.
Customer Data collection after the payments.
We do not store any customer card information.
After the payment we store customer e-mail address (if provided) and a location for paid service. If a customer is registered user, the e-mail address is linked with his profile where his name, last name, email address and "SMS to E-Mail" (if provided) is stored.
Our company details:
JHC Laundry Operations.
44 Stephens Court